NHS Mail – Use it or lose it
30 December 2022
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NHS Digital has announced a change to the terms of usage for NHS mail accounts. Previously if accounts were not used for 90 days they would be marked as inactive and then deleted if not used after another 90 days.
These time periods are reducing. From 1 December 2022 if an account has not been used for 30 days it will be marked as inactive and deleted after a further 30 days. Deleted accounts can be restored for up to 30 days after that but will then be permanently deleted and you will have to apply again for a new NHS mail account.
To keep an account active you will need to ensure you carry out one of the following at least every 30 days.
The committee is advising that a pragmatic way to ensure your email stays active is to use Outlook to check your emails regularly which will prevent your account being deactivated. |
NHS Mail help |
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If practices have an issue with an NHS mail address, they are sometimes being directed by the NHS Business Services Authority (NHSBSA) to LOCs, but these are not issues LOCs can resolve.
The NHSBSA has apologised for the confusion and provided new contact details for NHS mail issues.
Administration of NHS mail accounts can only be done by the National Administration Service (NAS)
The committee notes that if you are a GOS contractor with more than 10 practices, then the Egress encryption service remains the only solution at present. The Information and IT Committee secretariat is working to understand how and when a different solution will be in place. AOP: 1st December 2022 |
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