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PCSE – System downtime 14th of November 2025

13 November 2024

Primary Care Support England

System downtime 14 November

Dear Colleague,

We’re letting you know about scheduled maintenance taking place this week.

Due to scheduled maintenance, PCSE Online will be unavailable from 6pm until 9.30pm on Thursday 14 November.

Don’t forget to read our Business Continuity Guidance

If your store is unable to access PCSE Online due to system outage, please follow the Business Continuity Guidance for Ophthalmic Contractors (available here).

The guidance has been published by NHSE to ensure General Ophthalmic Services can continue when PCSE Online is unavailable, such as during system maintenance downtimes.

Please find the GOS Patient Declaration Form which enables the required patient signatures to be captured on paper. This means any claim can processed within the electronic system once available. The System Access Log should be used to record all instances of system outages.

Best wishes,

The PCSE Ophthalmic Payments Team

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