A guide to the practice onboarding process can be found here.

Links to lots of useful onboarding resources including the onboarding webinar and help videos on completing your QIO NHS Standard contract and DSTP checklists can be found here.

We’ve put together some tips to help you avoid some common errors:

Practice Registrations

• When you complete your Practice registration the initial onboarding login will be sent to the email address inputted as ‘main contact email’. Please ensure that this email address is unique to the Practice that you are registering, and is correctly inputted without typos
• Please ensure that you upload PDF documents only as the system will only accept this format
• When uploading requested documents, please ensure that you provide the correct ‘date’ information. It should be the date printed on the document
• Please note that the initial onboarding login is part of the registration process – this login will only allow you to add a Practitioner, NOT a non-clinical admin member of staff
• To add a Practitioner use the ‘Invite user to practice’ option button and complete the information as prompted. Once the Practitioner has completed this process and gained access to Opera, the Practitioner can then invite non-clinical staff to gain access using the ‘create an administrator’ option

Practitioner Registrations

• When registering as a practitioner, please again use a unique email address for yourself – do not use the email address utilised to complete the Practice registration
• A practitioner only needs to onboard (complete the registration) once. After a Practitioner has been approved and received their Opera login, they can be added to other Practices they work at, by the practice themselves by using the ‘add a user’ functionality under the administration tab and entering their existing Opera login details
• Ensure all documents are in PDF format and that the correct dates are being inputted

Throughout the registration process you will receive emails from optom.ers@nhs.net  Please do not reply to this email address, this account is not monitored and is an automated account built into the system only. Please also ensure you add this email address to your contacts list, so the emails do not end up in your junk and spam folders.