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Annual GOS Complaints Submission – Final Reminder

18 February 2022

The 2019/20 GOS complaints submission which was paused due to Covid-19, will reopen on Monday 7 February 2022 until Sunday 27 February 2022 for a final window. This is to give GOS contractors who have not yet submitted a response a final opportunity to do so.

GOS contractors will be able to submit for both the 2019/2020 and 2020/21 financial year’s as contractually required.

This survey had been opened previously from Monday 26 July to Friday 3 September 2021 and Monday 20 September 2021 to Monday 18 October 2021.

Under GOS regulations 2008, contractors are required to submit an annual form that shows the number of written complaints received in their practice.

If contractors have not received any complaints a ‘zero return’ is required.

The completion of the form will be online via the NHSBSA website.

Annual GOS Complaints Submission Briefing 2020-2021 (Word: 547KB)

Annual GOS Complaints Submission Briefing 2020-2021 Follow up (Word: 712KB)

Annual GOS Complaints Submission Briefing – Final Window (Word: 657KB)

If you have any questions, contact the NHSBSA provider assurance team by:

Email: nhsbsa.paos@nhs.net

 

 

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