Telephone Interpreting Service
Cheshire and Merseyside Primary Care Optical Contractors- Interpreting services (Spoken word and BSL)
Cheshire and Merseyside ICB are confirming with you that we have a provider of interpreting services for optical contractors holding a GOS contract for spoken word and BSL (British Sign Language).
The single provider of interpreting services across Cheshire and Merseyside ICB will be Language Line Solutions.
Services that Language Line will provide are:
Telephone Interpretation Translation Services
Pre-booked Video Interpretation (Remote Face-to-Face) – Face to Face Spoken Word
Pre-booked Video Interpretation (Remote Face-to-Face) – BSL
On Demand Video Interpretation (spoken languages and BSL) ‘InSight’
Contractors providing GOS services will be expected to make any reasonable adjustments for patients accessing the service to support the provision of interpreting services.
User guide resources on how to access the services including smartphone activation are attached for your use. Contact details including relevant helpline details are attached. There are also specific training sessions around In-Sight video interpreting services attached which may be of use and are freely available.
Codes:
Please note the relevant codes below that need to be used to access the service and please familiarise yourself with the user guides attached, if you have any queries around the service please contact Language Line on the number or e-mail address provided.
Telephone interpreting ID Code – 700484
ID Code name – Optometrists
Insight ID Code – 700483
Auth Code – YK6G7P7XKT
New Glaucoma service launch June
(S6) Service Summary Cheshire Glaucoma service
The service is designed to manage those glaucoma,glaucoma suspect and Ocular Hypertensive patients, already within the Hospital Eye Service, who were considered to be stable and low-risk, with the aim of freeing up consultant-led outpatient appointments for new referrals and complex cases.
Suitable patients are referred into the service by their consultant. The use of protocols and pro formas ensures that all patients receive a comprehensive, standardised assessment with the results uploaded to the OPERA platform to be added to the patients long term ocular notes. This information is reviewed and updated at every visit, as appropriate, and is analysed by the examining optometrist who has been accredited to the WOPEC level 1 & 2 glaucoma certificate. Patients referred to the community glaucoma, OHT clinic remain the responsibility of the referring consultant and are referred back if:
• The IOP becomes raised above the target IOP
• There is glaucomatous progression of the optic disc, visual field or retinal nerve fibre layer