Translation and BSL Services for Sussex

24 May 2023

Please see below for some information regarding Translation and BSL services for Sussex.

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In Sussex we have Translation and interpreting – NHS Sussex (ics.nhs.uk). Please see below for details taken from the website.

All GP practice, pharmacy, optometry, dentistry and community audiology sites now have access to the same high quality interpreting and translation services with include:
•       Face to face, telephone and remote community language interpreting
•       Face to face, telephone and remote British Sign Language (BSL) interpreting (including Signlive on demand BSL interpreting)
•       Translation services including BSL videos, Braille and Easy Read
•       Bilingual Advocacy

Staff at NHS Sussex also can utilise these services by getting in touch with sxicb.involvement@nhs.net to arrange service provision.

Face to face community language interpreting.

Provider 1: Sussex Interpreting Services
Please use elangserv booking portal to book, view and amend interpreting requests eLangserv – Sussex Interpreting Services
•       Telephone number: 0800 999 1950
•       Emergency telephone number: 07811 459315

Provider 2: DA Languages
Please complete the order form and send to: teamnurture@dalanguages.co.uk
Provider 3: Vandu Language Services
Please complete the order form and send to:
•       info@vandu.co.uk
•       Telephone number: 01273 473986

Provider 3: Supreme Linguistics Services
Please complete the order form and send to:
•       bookings@premiumlinguistic.com
•       Telephone number: 0121 448 3030

Telephone and remote community language interpreting

Provider 1: The Big Word
On demand telephone interpreting available in over 60 common languages.
•       Call 0333 344 5710
•       Access Code (followed by #) – contact sxicb.involvement@nhs.net if you do not know your code
•       Choose Language Selection (enter code) followed by #
•       The interpreter will join the call.

For rare languages, please complete the order form and send to: ukgovinterpreting@thebigword.com

Provider 2: Sussex Interpreting Services
Please use elangserv booking portal to book, view and amend interpreting requests eLangserv – Sussex Interpreting Services
How to guide:
•       Telephone number: 0800 999 1950
•       Emergency telephone number: 07811 459315

Provider 3: Language Line
•       translations@languageline.co.uk
•       Telephone: 0800 169 2879

Provider 4: Supreme Linguistics
•       bookings@premiumlinguistic.com
•       0121 448 3030

Face-to-face and remote/ video British Sign Language, Lip reading and non-spoken interpreting services for people with sensory needs
Signlive is an on demand BSL service available to all GP practices (with Pharmacy, Optometry, Dentistry and Community Audiology sites going live in Spring 2023).
Patients can contact their practice through the community directory, which will connect them to a BSL interpreter before connecting the call.
Clinical staff can also call patients:
•       Call 0800 802 1125
•       Enter the patient’s signlive 4/6 digit extension number then press #
•       Enter your organisation’s unique account number then press #
•       The call will connect you to a SignLive interpreter, who will make the outgoing call to your Deaf customer

Provider 1: Action Deafness
•       communication@actiondeafness.org.uk
•       Telephone: 07947 714040
Provider 2: Sign Solutions
•       bookings@signsolutions.uk.com
•       Telephone: 0121 447 9620
Provider 3: Supreme Linguistics
•       bookings@premiumlinguistic.com
•       Telephone: 0121 448 3030

Translation, transcription and ancillary services

Please contact sxicb.involvement@nhs.net to arrange translations.

Provider 1: The Big Word
Direct access to translation portal coming in February 2023.
•       Interpreting: ukgovinterpreting@thebigword.com
•       Telephone: 0333 344 5710

Provider 2: Vandu Language Services
•       info@vandu.co.uk
•       Telephone: 01273 473986

Provider 3: Supreme Linguistics
•       bookings@premiumlinguistic.com
•       Telephone: 0121 448 3030

Many thanks,

NHS Sussex