CHEC Opening Times, NHS Email And FODO News

4 November 2021

We have 3 items for you today:

1. CHEC Patient Booking Centre Opening Times
   They advise:

   From Monday 18th October to Friday 22nd October 2021, CHEC phone lines will be closed for upgrades.  We expect to be able to take incoming calls as normal between 10am-4pm from 25th October 2021. The upgrade will allow: Effective call management going forward Shorter waiting times with 80% of calls answered in 60 seconds Improved patient experience Integration of the new self-booking app During this upgrade, patients will be able to contact us using the website online chat feature.  If you go to www.communityeyecare.uk you will see our chat “We Are Here” in the bottom right-hand corner (see below): Please direct patients to the live chat and FAQ’s during this period: https://www.communityeyecare.uk/im-a-patient/eye-conditions/ Kind Regards, Community Eyecare  Engagement

2. Locums and NHSmail accounts
   LOCSU have asked us to forward the following information:
   
   Further to the recent communication around NHSmail accounts and the DSP Toolkit, shared mailboxes and individual user accounts are issued to contractors upon completion of the DSP Toolkit. An active ODS code is required to complete the DSP Toolkit and submit the NHSmail application. There is no facility for locums to obtain an NHSmail account on an individual basis.

   Locum clinicians are still able to send secure emails to NHSmail recipients, for example referrals to Secondary Care or GPs. The Egress platform is free to use and easy to set up, NHSBSA has introduced a facility for sending Egress invitation emails to locum clinicians. Secure, encrypted emails are then accessible through personal, non-NHSmail email accounts. To request an Egress invitation email, each locum clinician are asked complete an online form, HERE. The invitation should be received within a week.

   The DSP Toolkit ensures that the contractor has made the necessary arrangements to keep data secure, including having specific data policies and arranging for staff working in the practice to have regular data protection training.

   Many thanks

   LOCSU 
    

3. FODO News
   Is HERE, including CET claims window closing soon, Covid – PPE portal and College of Optometrists supervisor survey.

Kind regards

Herts LOC