CUES

Community Urgent Eyecare Services

Please note – as of 1st November 2024  access to CUES for patients will be via telephone triage only by PES.  This number for patients is 0300 303 4922.

The change is being implemented to reflect the revised pathway as the initial telephone contact and access to clinical triage will be via the Primary Eyecare Services hub only. This is to facilitate the practices so that they do not receive any calls from patients who would like to have an appointment

This service is commissioned by Leeds CCG and is provided by local optical practices via the optometry federation and Primary Eyecare Services Ltd (PES) with the support of the Local Optical Committee.
CUES is for patients registered with Leeds CCG GP practices.

The primary aim of CUES is to ensure people can access urgent eyecare within primary care, utilising the established trained workforce in optical practices.

For a list of participating practices follow this link https://primaryeyecare.co.uk/find-a-practice/

Please note – CUES referrals are picked up periodically throughout the day.  If however a patient needs immediate attention or it’s late in the day and you require same day attention please complete the CUES referral on the OPERA platform but also follow up with a phone call on;

Primary Care Access Line (PCAL) – (0113) 2065996

PCAL lines are open from 7am-12am Monday to Friday and 8am-7pm Saturday and Sunday. These lines are staffed by nurses who are experienced in general Accident & Emergency nursing so will not have specialist ophthalmic knowledge but may have some decision making protocols.

Please ensure a paper copy of the referral is provided for any referral made via PCAL whether it be through CUES, GOS or private test.

Further information can be found in our Members section.