FAQ MECS

Where is the service located?

The service is provided by registered optometry practices (opticians) and a list of participating opticians can be found on this page.  This list will be added to over the coming months so do check for your nearest location each time you need to make an appointment.

How do I access the service?

An appointment will normally be required to access the service.  Appointments are available during normal working hours and some opticians offer appointments at weekends.  Not all opticians will have an optometrist available every day, but if they don’t, they will be able to find you an alternative appointment nearby.

How do I book an appointment?

To make an appointment, you can directly call one of the opticians listed below.  You will be asked some questions about your symptoms in order to assess how quickly you need to be seen by the service, which will be within 24 hours in urgent cases and within a few days for routine appointments.

What will happen at the appointment?

Please take your glasses and a list of your current medication with you to the appointment.  The optometrist may put drops in your eyes to enlarge your pupils in order to get a better view inside your eyes.  You should not drive until the effects of these drops have worn off, which may take a few hours.

If your condition is more serious, the optometrist will book you an urgent appointment at a hospital eye clinic.  If you need a routine appointment with a hospital, the optometrist will organize this for you.

You may also be advised to make an appointment with your GP if your eye condition is in relation to your general health.