Urgent eye care (and suspect wet AMD) and out of hours protocol ISWL.
Important notes:
- DO NOT REFER PEOPLE WITH SUSPECTED WET AMD VIA THE GP. This creates significant delay in patients being seen and may result in permanent sight loss. NHS England / GOC may be informed if this guidelines in not being followed.
- If no confirmation of the urgent referral is received it is strongly recommended the optometrist calls the urgent eye care unit to establish if the referral has been received and actioned.
- There is an interactive map of all the eye casualty in London with contact details at: https://www.google.com/maps/d/viewer?mid=12cUQLiSr_fIubmlECukoCGuxDIDg5cUv&ll=51.762447753891095%2C0.3624462499999659&z=9
Urgent eye care (and suspect wet AMD) protocol at Merton, Sutton, Wandsworth, Kingston & Richmond
Moorfields eye Hospital at St George’s Hospital:
For patients with Merton or Wandsworth GP please follow the following protocol:
Opening hours: 8:30am-8:30pm every day,
email: moorfields.sghurgentcare@nhs.net
Telephone: 0207 702 5542 Option 6 or 0208 266 6169 (clinicians only).
Email referral form via NHS.net, HES will contact patient. If same day, call to confirm on 0208 266 6169 (clinicians only).
For urgent CUES referrals please use the OPERA platform as per CUES protocol. For same day referrals, always also ring (with the phone number provided above) to confirm the referral, detailing on the OPERA clinical record the staff member you spoke with and advice given/action taken.
For referral for urgent eye care to Moorfields, download the referral form via this link, below:
St. Helier Hospital Emergency Eye Service:
For patients with Sutton GP please follow the following protocol:
Opening hours: 8.30am to 4.30pm Monday-Friday (excl. bank holidays).
Email: est-tr.acute-eye-referral@nhs.net
Telephone: 020 8296 3817
Please email the form: https://www.epsom-sthelier.nhs.uk/emergency-eye-service. If same day review is required, please email the form and also telephone on 0208 296 3817 to confirm receipt.
For urgent CUES referrals please use the OPERA platform as per CUES protocol. For same day referrals, always also ring (with the phone number provided above) to confirm the referral, detailing on the OPERA clinical record the staff member you spoke with and advice given/action taken.
Royal Eye Unit Acute Referral Service at Kingston Hospital:
For patients with Kingston and Richmond GP please follow the following protocol:
Opening hours: 8.30am to 4.00pm Monday-Friday (excl. bank holidays).
Telephone: 02089346723 (this number is for health professionals only; not to be given to patients)
Please call Kingston Hospital Acute Referral Service using the telephone number above.
For urgent CUES referrals please use the OPERA platform as per CUES protocol. For same day referrals, always also ring (with the phone number provided above) to confirm the referral, detailing on the OPERA clinical record the staff member you spoke with and advice given/action taken.
Out of Hours Urgent eye care (and suspect wet AMD) protocol at Merton, Sutton, Wandsworth, Kingston & Richmond
Out of hours service is operated by Moorfields St Georges 16.00 -20.30 weekdays, and all day’s weekends and bank holidays. St Georges is the designated hospital for all out of hours services in Southwest London. Please follow the below protocol for urgent referral to Moorfields St Georges:
Opening hours: 8:30am-8:30pm every day,
email: moorfields.sghurgentcare@nhs.net
Telephone: 0207 702 5542 Option 6 or 0208 266 6169 (clinicians only).
Email referral form via NHS.net, HES will contact patient. If same day, call to confirm on 0208 266 6169 (clinicians only).
For urgent CUES referrals please use the OPERA platform as per CUES protocol. For same day referrals, always also ring (with the phone number provided above) to confirm the referral, detailing on the OPERA clinical record the staff member you spoke with and advice given/action taken.
For referral for urgent eye care to Moorfields, download the referral form via this link, below: