Violence, Abuse, and Harassment
21 October 2022
The 2021 NHS Staff Survey for England found that 27.5% of NHS Staff experienced harassment, bullying, or abuse from patients, service users, their relatives or other members of the public in the last 12 months.
We know that you go to work each day to do the very best for our patients, their families, and the community. Violence, abuse, and harassment can have on people’s health and wellbeing, affecting both mental and physical health.
Public-facing assets are available to download from the Campaign Resource Centre, featuring NHS staff working in a range of different NHS settings, including general practice, pharmacy, optometry, and dentistry, carrying the message ‘We are here to help you. Thank you for treating us with respect’. They have been produced with staff, stakeholders, and patient groups to support NHS teams to reduce abuse and violence against staff.
NHS England runs a confidential text support service that you can access by texting FRONTLINE to 85258 for support 24/7. This service is available to all our NHS colleagues who have had a tough day, who are feeling worried or overwhelmed, or who have a lot on their mind and need to talk it through.
Victim Support operates a free and confidential 24/7 Support line and live chat service, every day of the year – offering specialist support to anyone who has been a victim of crime.
If you don’t know where to go to access NHS support, the free and confidential self-check tool can provide you with further information on the range of support offers that are available to help you identify what option is the right one for you to access. The self-check tool is now available at the following link: self-check tool
Northumberland, Tyne and Wear LOC Latest News
EeRS Electronic Referral Platform pilot
The rollout of the ‘EyeV’ electronic referral platform for the North East and North Cumbria (NENC) pilot across Optometry continues. Details regarding how to onboard an Optometrist or an Optometry practice can be found HERE There is no funding to support practices with onboarding and accessing this. EyeV is not a commissioned Enhanced Optometry Service …
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2 October 2024
Glaucoma Services Patient Discharges from NuTH (Oct 2024)
For those Optometry practices registered to accept stable glaucoma and OHT monitoring. NuTH have now begun to discharge patients from into this service, so please ensure that you regularly check your OPERA platform. Patients will appear in the “action required” section on OPERA. Please check the documents that have been attached to the …
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2 October 2024
Glaucoma Enhanced Referral Service (GERS)
August 2024 Please see below for the pathway for glaucoma patients across Northumberland, North Tyneside and Newcastle Gateshead. Please remember that patients who have a sight test at your practice and who are identified as having raised IOP and/or glaucomatous visual field loss with no other indication of glaucoma should be seen within GRR. …
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2 September 2024
Staff Wellbeing Hub
Fast and Confidential Individual Support The Staff Mental Health and Wellbeing Hub is free, easy to access, and offers confidential support for any member of staff. The support might be needed for challenges at work, at home, or both. The Hub is open to anyone who works in health or social care in the North …
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17 July 2024
Glaucoma Repeat Readings
July 2024 Dear Colleagues, During a recent audit of the GRR service it has become apparent that some practices and practitioners are doing the GRR repeat readings on the same day. The idea of the GRR service is to check whether a raised IOP is a repeatable finding, so the checks need to be done …
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17 July 2024
Glaucoma Enhanced Referral Service – GERS (North of Tyne)
May 2024 Please see below the pathway for glaucoma patients across Northumberland, North Tyneside and Newcastle Gateshead. Remember that patients who have a sight test at your practice and who are identified as having raised IOP and/or glaucomatous visual field loss with no other indication of glaucoma should be seen within GRR. Patients who are …
Continue reading “Glaucoma Enhanced Referral Service – GERS (North of Tyne)”
16 May 2024
Find all the info regarding commissioned (nhs-funded) services across NTW
Find all the information – HERE Eye Care Electronic Referral System (EeRS) Rolls out North of Tyne – EyeV NTW and Durham LOC have concerns that currently have not been addressed however NuTH are very keen to proceed. The LOC would welcome thoughts and feedback from members to help us shape our ongoing conversations. …
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15 May 2024
North East and North Cumbria Staff Mental Health and Wellbeing Hub
The North East and North Cumbria Staff Mental Health and Wellbeing Hub is open to anyone who works in health or social care in our area (including Optometry). They are a responsive, easy-to-access, and highly confidential source of support. Appointments are with experienced NHS clinicians. The Hub accepts self-referrals or referrals. Fast and Confidential Individual …
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5 May 2024
North East and North Cumbria NHS Plan
The NENC Integrated Care Board have produced a plan for the next few years. The joint forward plan provides a: • strategic overview of the key priorities and objectives for the medium term. • high-level summary of our priorities and objectives • summary of the work programmes we will deliver to achieve our medium-term objectives. …
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25 April 2024
Use NHS Service Finder to obtain GP practice NHS emails
Instructions have been sent to Contractors to help Performers (optometrists) send referrals and communications to GP via NHS mail. Sent Feb 2024. Please remember these should be sent from practice SHARED MAIL BOXES were possible (rather than personal NHS mail addresses) or EGRESS for those who do not have access to NHS mail accounts.
22 February 2024