Prepare your practice for EeRS launch

ACTION 1 – *URGENT* for practices that have not yet ‘onboarded’ to the Cinapsis website

1. If you still need to ‘onboard’ your practice with the Cinapsis EeRS portal, please do so ASAP by clicking the following link: EeRS Registration of Interest.

ACTION 2 – for practices that have already onboarded with Cinapsis

2. You currently have only one user account setup for your practice (this was setup during your registration of interest/onboarding)
3. Please follow the instructions in the attached guide to add additional optometrist and admin users to your practice Cinapsis account
4. Each Cinapsis user account, including the admin, is for individual use only. Never share account logins or have multiple users using the same account
5. A separate user account must be created for each individual optometrist or administrator performing in your practice
6. Locums will need to be added as Cinapsis users to each individual practice at which they work by the Cinapsis admin user of each practice
7. Video guide is available here: https://support.cinapsis.com/hc/en-gb/articles/6369548755089-Step-2-Add-and-remove-users-or-change-user-permissions-7-min
8. Please note in the above video guide, the trainer refers to adding GP’s. The steps are the same for Optometry practices, we shall just be adding Optometrists.
9. Further video guides are available in the help section of the Cinapsis website – please use the following link: https://support.cinapsis.com/hc/en-gb/sections/8238413424145-Referring-Optometrists
10. The above link opens a page for ‘Referring Optometrists’ with 9 steps. The title text for each step is a clickable when the cursor is hovered over

What will change on Go-live day?

1. GOS 18 Referrals will be sent via your Cinapsis login and will be sent directly to RAS/TRAQ (the choice centres who contact patients to arrange ophthalmology appts to the patient’s chosen provider). – Both Routine (>6 weeks) and Urgent Referrals (4-6 weeks) are to be processed through the ‘Shropshire, Telford & Wrekin Referral Service’ provider selection (the top box in the screenshot below)
2. Wet AMD referrals and Advice & Guidance will also be sent via your Cinapsis login and should be sent directly to SaTH. – You will see the ‘SaTH’ provider as an option after entering patient details on the Cinapsis platform (the bottom box in the screenshot below)

TIPS for Go-live day:

DO’s

1. Login to Cinapsis portal using individual Optom user account to:
2. Send ophthalmic referrals to RAS/TRAQS via Cinapsis
3. Send Wet AMD referrals to SaTH via Cinapsis
4. Raise A&G requests to SaTH via Cinapsis

DON’T

1. Send a GOS18 referral letter to the GP as previously
2. Raise email requests to SaTH A&G or Wet AMD referrals as previously

For practices who have already onboarded and have Cinapsis login:

Currently your practice is in ‘Training’ mode’ (you can see this by clicking the ‘hamburger’ (3 little horizontal lines sign in the top right of the screen) – this toggle is fixed in training mode.

Once your practice goes live, you will be able to toggle in and out of training mode. To send referrals onto RAS/ TRAQ or SaTH you must ensure you are NOT in training mode.

Where can I get further help?

12. The Cinapsis Help section can be accessed by clicking ‘Help’ (this is found by clicking the 3 little horizontal lines in the top right of the screen as shown in above screenshot. Or clicking this link: https://support.cinapsis.com/hc/en-gb
13. Within this Help section click ‘Get started’, then select ‘Referring Optometrists’
14. Email support@cinapsis.org